Shipping fee is highlighted in RED in each option for your selection and is to be paid separately on top of the item price. Shipping fee can be voided/ given a discount if a single purchase exceeds the target amount as highlighted in BLUE. The estimated time of arrival (ETA) at your place is considered valid once the stock is available. Therefore, it is crucial to check with us stock availability of item(s) you intend to buy before placing order here.

BULK PURCHASE: 

OPTION 1. DOYOUNG DELIVERY (min. 1 tonne lorry)

  To-Door (Ground & High-Rise with lift)
  Assembled & On-Site Assembling
  Packaging Removal
  Handle with Extra Care
  Pre-scheduled Date & Time (+1.5 hours buffering time)
  Call Before Delivery

Klang Valley (Radius 30km from our Denai Alam showroom)
(Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, Damansara, Puchong, Batu Tiga, Glenmaire)
FREE for a single order above RM5,000. An order between RM500-RM4,999, +RM135 per trip.

Selangor* & Wilayah Persekutuan* (Radius 30-50km from our Denai Alam showroom)
(Sungai Besi, Serdang, Cheras, Kajang, Cyberjaya, Putrajaya, Kuala Langat, District of Klang, Gombak)
FREE for a single order above RM6,000. An order between RM500-RM5,999, +RM165-200 per trip.

Penang island (Radius 30km from our Tanjung Tokong showroom)
FREE for a single order above RM3,000. An order between RM500-RM2,999, +RM120 per trip.

Penang mainland, North Perak & South Kedah
(Butterworth, Bukit Mertajam, Alma, Sungai Bakap, Jawi, Nibong Tebal, Bandar Baharu, Parit Buntar & Bagan Serai)
FREE for a single order above RM4,000. An order between RM2,000-RM3,999, +RM160 per trip.

Sepang & Nilai (Negeri Sembilan)
FREE for a single order above RM7,000. An order between RM3,000-RM6,999, +RM230 per trip.

Kedah
(Kulim, Kepala Batas-Penang, Bertam, Sungai Petani)
FREE for a single order above RM6,000. An order between RM3,000-RM5,999, +RM240 per trip.

Kedah & Perlis
(Alor Star, Kepala Batas-Kedah, Kangar)
FREE for a single order above RM8,000. An order between RM5,000-RM7,999, +RM320 per trip.

Perak (Kamunting, Taiping)
FREE for a single order above RM7,000. An order between RM4,000-RM6,999, +RM280 per trip.

Perak (Ipoh, Bercham)
FREE for a single order above RM9,000. An order between RM5,000-RM8,999, +RM400 per trip.

OPTION 2. LOGISTICS DELIVERY (Peninsular Malaysia - minimum 3 cartons)

  To-Lobby (GROUND Floor ONLY)
  Assembled OR Unassembled (depending on item size and safetyness)
  Handle with Care (compared to Courier)
  Next 2 Days Delivery (+2.5 hours buffering time)
  Call Before Delivery (same day notification)
  Cheaper than Courier (for bulky items)

Shipping charge varies and depends on final parcel size. Built-up item takes more space and has higher shipping fee and risk.

DELIVERY LEAD TIME

Let's say - the parcels are shipped today, normally you will be able to receive them by 2 working days - typically the second working day.

POSSIBILITIES: 
1. the parcels reach you in 1 working day
Either your area is marked as high demand area with the logistics company allocates daily dispatch to cover your area, OR your parcels just happen to ride on the pre-scheduled trip along with other parcels for your neighbours.

2. the parcels reach you by 3-5 working days 
Either your area is marked as low demand area with the logistics company accumulates more parcels from the later days to make up a trip, OR simply just because it's peak season and they can't cope with the volume of consignments.

3. hours of delay (up to 2.5 hours) on a promised delivery time
The logistics company will call you up on the delivery day itself and confirm delivery time with you, but there is a high chance that they will be later than what they promised. Kindly buffer around 2.5 hours for the waiting time, as the truck driver might be stuck in a traffic jam, and/or experiencing delay from previous consignments, and/or having too many parcels to deliver (especially during peak seasons).

4. no show on a promised delivery day
If your delivery is scheduled on a later time of the day (i.e. 5pm) and the truck driver is way behind schedule due to the same aforementioned reasons of delay, your delivery might be rescheduled to the next day without a notice from the logistics company.

DISCLAIMER: 
*     What we can do is - after shipping out, checking with the logistics company the next working day and update you about their arrangement.
**    It is always safer to have someone on standby on the delivery day to receive the parcels.
***  The logistics company forbids us from getting the driver's mobile number, hence the driver can focus on deliveries instead of being bugged with our phone calls.
**** Our third party transporter will deliver your parcels to the lobby of your building, and you will be required to move them into your premises on your own. 

OPTION 3. CITYLINK COURIER SERVICE (PENINSULAR)

  To-Door (Ground & High-Rise with lift)
  Next 2 Days Delivery (+2.5 hours buffering time)
  Call Before Delivery (same day notification)
  Cheaper than Logistics (for small-sized items)

Delivery Lead Time: 1-3 working days
1st 5kg: RM10.00, every subsequent kg: RM1.70
Example: a carton that weighs 10.00kg has a shipping fee of RM11 (10.00+1.70x5)

Delivery lead time above represents the time taken from the collection of your item by CITYLINK from our warehouse until the time that item is delivered to you. Item with available stock is normally shipped via courier service in knocked-down totally-unassembled condition, unless stated otherwise in field "ORIGINAL PACK TYPE".
Shipping rate is determined based on unassembled item in original packaging. Additional exterior protection (if required) will add more weight, hence higher shipping charge.

DELIVERY LEAD TIME

Let's say - the parcels are shipped today, normally you will be able to receive them by 2 working days - typically the next working day.

POSSIBILITIES: 
1. the parcels reach you by 3-5 working days 
Either your area is marked as low demand area with the logistics company accumulates more parcels from the later days to make up a trip, OR simply just because it's peak season and they can't cope with the volume of consignments.

2. hours of delay (up to 2.5 hours) on a promised delivery time
The logistics company will call you up on the delivery day itself and confirm delivery time with you, but there is a high chance that they will be later than what they promised. Kindly buffer around 2.5 hours for the waiting time, as the truck driver might be stuck in a traffic jam, and/or experiencing delay from previous consignments, and/or having too many parcels to deliver (especially during peak seasons).

3. no show on a promised delivery day
If your delivery is scheduled on a later time of the day (i.e. 5pm) and the truck driver is way behind schedule due to the same aforementioned reasons of delay, your delivery might be rescheduled to the next day without a notice from the logistics company.

4. deliver to your lobby instead of your door on a high-rise building
While this is very unlikely, incident like this did happen to us before, and it varies by every CITYLINK branch.

DISCLAIMER: 
*     What we can do is - after shipping out, checking with the logistics company the next working day and update you about their arrangement.
**    It is always safer to have someone on standby on the delivery day to receive the parcels.
***  The logistics company forbids us from getting the driver's mobile number, hence the driver can focus on deliveries instead of being bugged with our phone calls.
**** Our third party transporter will deliver your parcels to the lobby of your building, and you will be required to move them into your premises on your own. 

OPTION 4. SEA FREIGHT (East Malaysia):

Sabah / Sarawak (by sea, to your ground lobby only, delivery address MUST be within the listed cities below)
Delivery Lead Time: 14-21 days* 

Delivery lead time above represents the time taken from the receipt of your item at our forwarder's warehouse until the time that item is delivered to you. East Malaysia shipping fee (by sea) as listed below:-

Item is normally in knocked-down totally-unassembled condition, unless stated otherwise in field "ORIGINAL PACK TYPE". Your ordered item(s) will be shipped out directly OR be assembled at our warehouse into semi built-up or fully built-up at your choice. Our third party transporter shall deliver your item(s) to your ground lobby and you may be required to move them into your premises on your own. 

* Shipping rate is determined based on unassembled item in original packaging, additional exterior protection and after built-up will take more space and has a higher capacity.